Complaint Handling

Filing a complaint

PrimeTrailer is committed to high-quality service. If you have a complaint, you can reach us through the following channels:

• Email: [email protected]
• Mailing address: 2120 Dunakeszi, Barátság útja 20. 1/5
• Phone: +36 70 752 9762

Investigation of the complaint

Verbal complaints are investigated immediately and remedied as needed. If the user disagrees with the handling or immediate investigation is not possible, we record a minute and respond in writing within 30 days. Written complaints are answered substantively within 30 days of receipt.

Conciliation Body

In case of a consumer dispute, the user can initiate proceedings at the conciliation body operating alongside the county (capital) chambers of commerce and industry. The conciliation body competent by the Provider's registered office:

Pest Vármegyei Békéltető Testület
Cím: 1055 Budapest, Balassi Bálint utca 25. IV. emelet 2.
E-mail: [email protected]
Honlap: http://www.panaszrendezes.hu/

Online Dispute Resolution

Disputes can also be initiated through the Online Dispute Resolution platform operated by the European Commission: https://ec.europa.eu/consumers/odr/