PrimeTrailer partner knowledge base
This page summarizes how PrimeTrailer works from the partner side: roles, joining, online operations, documents, finance basics, and careful integration guidance.
What does PrimeTrailer mean for partners?
PrimeTrailer is a digital platform that supports receiving towing jobs, status handling, document visibility, and related administration. The partner provides the service in its own name and under its own responsibility.
Brokered jobs
The platform helps handle incoming rescue requests digitally.
Transparent statuses
Pickup, dropoff, and completion states can be tracked and reviewed.
Documents and finance
The partner-side finance and document view is separate from customer and admin interfaces.
Roles on the partner side
Owner / admin
Company data, payout data, billing permissions, vehicles, and invitations are typically managed by the partner organization owner or admin.
Invited driver
An invited driver primarily uses the operational screens. Company and finance settings are handled by the company admin.
Registration and invitation
As a new partner, you can apply on the public partner registration page. After that, email verification and admin approval are required.
If you join an existing partner organization, the organization admin can invite you as a driver or team member.
How can I go online?
Online state indicates that the partner or assigned operator can receive jobs. This may require approved partner status, good operational standing, and usable app access.
When can you be online?
If the account is usable, required data is available, and there is no restriction blocking operations.
What can block it?
For example incomplete approval, missing required partner data, or overdue finance obligations. Exact rules are defined by the operational and contractual framework.
Rescue workflow on the partner side
- The partner registers or the organization admin invites a team member.
- After admin approval, the partner account becomes usable.
- After availability is configured, the partner can go online and receive jobs.
- The partner receives an offer and can accept or reject the job.
- During an active rescue, pickup and dropoff states are recorded.
- After completion, a document and a finance item may appear on the relevant screens.
What does the partner see?
The partner sees its own jobs, active rescues, relevant statuses, and documents linked to its organization.
When does a finance item appear?
After completion and the related payment flow. The partner finance view provides information about settlement status and documents.
Finance, commission, and documents
Card and cash operation
For card payments, the system tracks related payment states. For cash jobs, a separate partner-side commission settlement may also arise. Exact fee and commission rules are defined in the contract.
Documents
Documents appear on the partner side after completion based on access rights. Customers see their own documents separately, while admins can inspect issues on an internal finance interface.
Exact commission, settlement cycle, and payout rules are always governed by the partner contract and current partner documentation.
NAV and Számlázz.hu guidance
Számlázz.hu Agent key - practical steps
- Sign in to your Számlázz.hu account.
- Open the settings or integrations area.
- Find the Agent key or API key management section.
- Copy the required key only for your own secure use.
- If the partner interface requests it, paste it only into the dedicated secure input field.
- Save the setting and then verify the status on the partner interface.
NAV Online Számla technical user - practical steps
- Sign in to the NAV Online Számla interface.
- Create or locate the technical user.
- Verify the required permissions.
- Gather the required data: username, password, signing key, exchange key, and tax number.
- Provide them only on a secure partner interface, never through public channels.
- If unsure, always follow the current NAV interface and partner guidance for the exact setup steps.
Important caution
This page does not claim that the same production billing mode is already finally active for every partner. Always verify the current options against the partner interface and the active contract.
Security rules
- do not send keys by email or chat
- rotate it immediately if compromised
- do not expose it in public screenshots
- use only the official partner input surface
Where do you find things in the app?
Partner hub
Overview, role-based tasks, and quick routes to partner functions.
Partner settings
Company data, billing and payout data, authorizations, fleet, and related settings.
Fleet and team
Vehicles, invitations, team members, and organization-level items tied to daily operations.
Active requests
Incoming and active rescue jobs, availability, and related operational steps.
Rescue screen
Route, pickup, dropoff, and live status handling during execution.
Finance and documents
Commissions, payout statuses, and documents belonging to the partner.
Operational obligations at a glance
- real and up-to-date data
- accept only feasible jobs
- customer-friendly communication
- technically suitable vehicles
- legal and contractual compliance
- secure handling of keys and permissions
Detailed obligations are always defined by the partner contract and applicable law.
Owner/admin and driver responsibilities
Owner / admin
- maintaining company and billing data
- keeping payout data up to date
- managing vehicles, invitations, and permissions
- overseeing billing authorizations and integration settings
- tracking finance and document statuses
Invited driver
- accepting only feasible jobs
- handling online state and execution responsibly
- reporting pickup, dropoff, and related statuses accurately
- clear and professional customer communication
- flagging missing company or finance information to the organization admin
Support and contact
General contact
For general questions, contact requests, or more information, use the web contact page and the [email protected] channel.
Partner matters
For partner joining, contract, or cooperation questions, use the contact points referenced in the partner documents.
App and access
For login, invitation, or access issues, first verify that you have the correct role and organization invitation.
Frequently asked questions
Who can become a PrimeTrailer partner?
A business or sole proprietor providing towing services, with the required data and permissions, and willing to operate under the partner terms.
Can I join as a sole proprietor?
Yes, if the required business, billing, and operational conditions are met. The exact eligibility and contractual requirements are defined in the partner documents.
Can I manage multiple drivers as a company?
Yes, multiple team members or drivers can belong to one partner organization. Detailed permission handling is managed by the organization admin.
What is the difference between admin and driver?
The admin manages organization settings, payout data, vehicles, and invitations. The driver primarily uses the day-to-day operational screens.
Do I need to provide company data as an invited driver?
Typically not in full. Company and finance data primarily belong to the organization admin’s responsibilities.
Where do I provide company and payout data?
In partner settings. As an invited driver, you typically do not edit these fields; the company admin manages them.
What data does partner registration require?
Public registration may request contact data, company data, full address, and payout details at minimum. See the registration form for the exact fields.
What happens after registration?
After registration, email verification and admin approval may be required before the partner becomes fully usable.
What determines whether I can go online?
Online operation may require the correct approval state and a healthy partner account. For example, overdue finance obligations can limit online availability.
Why does the system not let me go online?
Reasons may include incomplete approval, missing required data, missing organization setup, or overdue finance obligations. You will only see the state allowed by your access level.
How do I receive rescue jobs?
In the partner operational flow, the system can deliver an offer or job that the partner may accept or reject.
What do I see during an active rescue?
The partner sees statuses, route context, and screens tied to pickup/dropoff actions for the active request.
Where can I find documents?
In the partner-side finance and documents area. Customers see their own documents separately, while admins work on an internal financial web interface.
When is a receipt or invoice issued?
After completion. By default, a receipt is issued; an invoice is created only if the customer explicitly requested one.
Is there a difference between card and cash rescues?
Yes. The payment and settlement background can differ, so the related finance item and commission handling may also differ.
Can I see the exact commission percentage on this page?
Not necessarily. Exact commission and settlement rules are defined by the contract and official partner documentation.
Does PrimeTrailer pay out automatically through the bank?
The partner interface shows financial statuses, but concrete payout rules are governed by the current contract and operating process. This public page does not promise automatic bank payouts.
Where do I provide Számlázz.hu or NAV data?
If the current partner setup requires such data, provide it only on the secure partner interface. Do not send keys over public channels, email, or chat.
Is NAV production definitely live already?
This page does not claim automatic production NAV go-live. The active billing mode is determined by the partner interface, contractual framework, and operational rollout.
What should I do if a key or password was compromised?
Rotate the affected access immediately and stop using the leaked credential. If a partner integration credential is affected, coordinate through the appropriate support channel.
Where do I get help as a partner?
For general issues, use the contact page and known PrimeTrailer contacts; for partner contract or onboarding questions, use the channels referenced in partner documentation.
Important legal notice
This page is an informational partner knowledge base. The concrete cooperation, finance, billing, and liability rules are always governed by the applicable partner contract and relevant law.